top of page

PRIVACY and DATA PROTECTION POLICY

​​

Emma Ramarge
Private Practice Counsellor / Psychotherapist


I am committed to protecting your privacy and handling your personal data responsibly and transparently.

​​

  • Data Controller

  • Emma Ramarge

  • ICO Registration Number: 00010816372

  • ICO Reference: ZB744069


I am registered with the Information Commissioner’s Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


What Data I Collect
I may collect personal information such as:​

 

  • Name and contact details

  • Date of birth

  • Emergency contact details

  • Session notes and clinical records

  • Payment and invoicing information


For clients aged 15–17, limited parent or carer contact details may also be held.

 

How Your Data Is Used​

​​

  • Provide counselling services

  • Maintain appropriate clinical records

  • Meet legal, ethical, and safeguarding obligations


The lawful basis for processing includes contract, legitimate interests, legal obligation, and vital interests. Special category data is processed in line with Article 9 of UK GDPR.


Confidentiality and Data Sharing


All personal information is treated as confidential. Information is only shared without consent where there is a serious risk of harm, safeguarding concerns, or a legal requirement. Client work is discussed anonymously in clinical supervision.

​

Data Storage and Retention
Records are stored securely using password-protected systems and/or locked storage. Records are retained in line with legal and professional guidance, and securely destroyed when no longer required.


Your Rights
You have the right to:​

​

  • Access your personal data

  • Request correction of inaccurate information

  • Request erasure where legally appropriate

  • Object to or restrict processing

​​​

You also have the right to complain to the Information Commissioner’s Office (ICO).

​

WEBSITE COOKIES
This website is built using the Wix platform and uses only essential cookies required for security and basic functionality. No tracking, analytics, or marketing cookies are used.

​

COMPLAINTS POLICY
I aim to provide a safe, ethical, and professional counselling service in line with the
BACP Ethical Framework.


If you are unhappy with any aspect of the service, I encourage you to bring this to my attention, so that concerns can be addressed wherever possible.

 

Making a Complaint

Concerns can be raised verbally or in writing. I will aim to respond in a timely and
respectful manner.

 

Escalation
If the matter cannot be resolved, you may contact: British Association for Counselling and Psychotherapy (BACP)
Their Professional Conduct Procedure applies, and further details are available on the BACP website.
Complaints relating specifically to data protection may be directed to the Information Commissioner’s Office (ICO).

bottom of page